Volkswagen / Audi Factory Diagnostics and Service Information

Training for technicians and the related workforce now available online! ***Discount available for public fleets in Massachusetts, Maine, New Hampshire, and Vermont***

This accelerated prep course equips technicians with essential high-voltage safety knowledge aligned to ASE xEV Levels 1 & 2 and AVTECC EV Safe standards.

This accelerated prep course equips technicians with essential knowledge aligned to the ASE L3 Hybrid Electric Vehicle certification exam.

Practical strategies to help you boost service sales, communicate with impace, and build stronger relationships with your customers.

Join us for a focused, high-impact webinar designed to get you up to speed with BMW's diagnostic tools and workflows.

This interactive session is designed to give service advisors practical strategies and communication techniques they can use immediately.

AI is changing the way top shops coach advisors, communicate with customers, and improve performance. In this interactive session, discover practical ways to use AI to uncover opportunities, strengthen your team, and drive greater efficiency and profitability.

Stop competing on price and start selling value. Learn how to handle estimate requests with confidence, build trust faster, protect your time, and turn more inquiries into quality customers.

Build confidence servicing BMW vehicles with a practical introduction to essential maintenance procedures, inspections, and common wear patterns. Learn what to look for, why it matters, and how to communicate service needs clearly to customers.

Explore how 48-volt technology is reshaping modern vehicle electrical systems. This course breaks down the key components, functions, diagnostic strategies, and manufacturer approaches behind 48-volt architectures while showing how they bridge the gap between traditional 12-volt systems and full high-voltage electrification.

Go beyond the basics of BMW engine management. Explore how air, fuel, ignition, VANOS, Valvetronic, and emissions systems work together, and build the system-level understanding needed for faster, more accurate diagnosis and repair.

Track down BMW battery drains with confidence. Learn how to use ISTA Energy Diagnosis, vehicle energy history, sleep-mode analysis, and current measurements to identify parasitic draws, pinpoint their source, and verify the repair.

Go beyond the theory of Mercedes-Benz 48-volt systems. Justin Kidd shares real-world diagnostic cases, common failures, factory service information, and practical guidance for charging, programming, testing, and repairing these increasingly complex systems.

When a hybrid or EV won’t go Ready, the diagnostic challenge gets serious. Learn how to safely diagnose high-voltage faults, interlock issues, isolation failures, and no-Ready conditions using practical strategies drawn from real-world vehicles and multiple manufacturers.

Unlock the full power of Toyota and Lexus factory service information. Learn how to navigate TIS efficiently, locate the right procedures, wiring information, specifications, bulletins, and diagnostic resources, and use factory information to make faster, more accurate repair decisions.

Make your shop’s numbers work for you. Learn the difference between financial and managerial accounting, understand the three core financial statements, and build a stronger grasp of margin, markup, KPIs, and the fundamentals behind setting an effective labor rate.

Take the mystery out of Jaguar Land Rover network and immobilizer systems. Learn how to diagnose JLR CAN and LIN communication faults, troubleshoot security-related no-start conditions, use dealer-level diagnostic tools, and perform key programming and immobilizer component replacement with confidence.

Learn how to use Mercedes-Benz XENTRY and factory service information to diagnose vehicles more efficiently and accurately. Explore guided diagnostics, live data, control unit information, and OEM repair resources to build a stronger factory-level diagnostic workflow.

Build a practical understanding of automotive communication networks and how modern vehicle modules share information. This course covers network topology, gateways, CAN, LIN, K-Line, MOST, FlexRay, and real-world diagnostic strategies to help technicians identify and solve complex communication faults.

Develop a practical, diagnostic-focused understanding of the Mercedes-Benz OM642 and OM651 diesel engines. This course covers fuel, air, boost, EGR, and emissions systems while emphasizing factory information, live data, and proven test-first strategies for accurately diagnosing common drivability and performance faults.

ADAS calibration affects repair planning, equipment decisions, and shop responsibility. Learn what shop owners and technicians need to know to navigate calibration requirements and make informed service decisions.

Accurate low-resistance testing is an essential part of hybrid and EV diagnosis and repair. Learn how milliohm meters help technicians evaluate motor windings, verify bonding connections, and make informed repair decisions.

Expand your shop’s ability to service Porsche vehicles with greater confidence. Explore the diagnostic tools, service resources, and access requirements that support effective diagnosis and repair across Porsche model ranges.